We are Sociomatik and we believe that providing customer service in social media can be easy. All you need is two things: knowledge and proper tools.
Proper customer service is one of the key elements necessary for achieving market success. In today’s world where social media plays a huge role, it is not possible to ensure proper customer service without social media.
This is why we have created a tool which will make professional customer service in social media an exceptionally easy task. It will allow to efficiently respond to messages and quickly contact experts from other departments to obtain the necessary information as well as to effectively co-work with your team on the calendar of planned posts.
Sociomatik also comes with a team of experts who are passionate about social media, high tech, customer service and methods of ensuring best experience in contacting the brand. Our platform was developed based on the combination of the above aspects – the only Social Helpdesk available in the market which helps people work in groups to plan posts on Facebook and Twitter.
However, even the best tool will not be enough if you don’t know how to use it properly. You will also need expertise, and this is available within arm’s reach. You’re only a step away from building top customer service in social media in your industry. We hope you enjoy this publication!